What is it? ISO 37002:2021 Irregularity Complaint Management Systems — Guidelines provide guidance on how to implement the complaints channel management system and its related processes. To whom is this…
What is it?
ISO 37002:2021 Irregularity Complaint Management Systems — Guidelines provide guidance on how to implement the complaints channel management system and its related processes.
To whom is this addressed?
Organizations of any kind and size that wish to establish a channel of complaints and related processes in accordance with international standards that ensure their alignment with other business management standards applied in the organization.
Benefits into the market
Transparency and compliance assurance in organizations with complaint channels and related processes duly implemented.
Benefits with customers
Reliability and compliance.
Benefits for the organization’s management
Ensuring the management of the complaints channel and its related processes are in accordance with legal requirements and are aligned with its procedures and management models of the organization, avoiding contradictions and/or duplications.
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